FAQ
Frequently Asked Questions
What kind of leads are these?
These are Facebook, Instagram, Google, etc. leads. Happy Agent Leads are leads generated organically on Facebook. We craft ads that advertise an affordable/low cost Final Expense/Burial Insurance Program for seniors between the ages of 50-85. Every ad contains the words low cost or affordable, as well as Final Expense Insurance Program or Burial Insurance Program to cover Funeral, Burial, and Final Expenses. Facebook shows these people our ads on their news feeds. In the advertisement, we encourage prospects to click to see if they qualify. After they click the ad, they will fill out their information, and you will immediately receive it.
How long does it take to start getting leads after placing my order?
We set up every campaign to deliver as quickly as possible. However, every area is different. If you order 10-20 leads, your entire order can be delivered as quickly as only 1-2 days. However, some areas with smaller populations, and/or highly competitive areas may create a slower lead flow. Especially Arizona, South Carolina, Virginia, Connecticut, and Colorado. Sometimes it may take several days to deliver all leads.
What is your Refund/Cancellation Policy?
Small Call to Action Headline
I am getting leads that are far away or out of my state!?
We target exactly as requested. We exclude border states, and target English or Spanish speakers by default unless otherwise requested. Please note that it is common to receive leads outside of your targeted area. This is completely out of our control. Sometimes people share our ads with friends on Facebook and they fill out the forms. Or sometimes Facebook just has a mind of its own and finds leads from elsewhere- ESPECIALLY if your state is small and your zip/city is close to border states. Don't worry. This is why we have a replacement policy.
Do you send extra leads to cover replacements?
Yes. We always send a couple of extras to save the time of going back and forth about replacing leads.
How do I request replacements?
1. Please wait a day after you have received all of your leads.
2. Count the total of how many replacements you need
3. Check the total amount of leads on your spreadsheet to see how many extras we have already sent.
4. If you still need replacements, please send ONE email with the lead's full name(s) to us at support@theleadsplace.com
We also recommend highlighting any leads that fit our replacement policy on your spreadsheet as you receive them to stay organized. You can also write in your notes column. To avoid getting lost in the shuffle, we just ask for ONE email instead of sending multiple emails throughout your campaign. This way we can review and replace asap.
What do your ads say so I know what to say to prospects?
We present final expense insurance as a new, approved affordable burial program that they can qualify for. In EVERY ad, we mention LOW COST or AFFORDABLE. Many times we even put those words in ALL CAPS so that they cannot miss them. We NEVER EVER EVER SAY FREE. We NEVER mention the word "Government," or "State Regulated," and we do NOT offer incentives such as gift cards.
Do you have a script?
Yes, we have a loose, optional script that we’ve developed based on the feedback of agents that have been successful with our leads. You will receive a copy after placing your order if you request it.
What information is given to leads?
For Essential Leads:
After they have submitted their information, we tell them that it looks like they are qualified for the program, but their licensed state representative will contact them to discuss further details.
At this point they can click a button to call or schedule an appointment. we provide your phone number. We do not provide your name.
If you DO NOT want us to provide your phone number, please let us know on your order form in special requests, or simply email us at the time of your order. We will be happy to accommodate your request.
I’m getting texts and emails but I don’t see my leads on any spreadsheet. Where are my leads?
If you want any spreadsheet of all your leads, you can let us know through our email: support@theleadsplace.com
Can I make changes to my campaign? Like my email address or my target location?
If you immediately email us after your order has been placed, yes. If your campaign has already been created, no. We will not change targeting after we have set everything up. If you need us to change your contact information, i.e. phone number/email address/candle link, we will do our best to accommodate your change. However, we will not change any of the previous data that was generated before the change.
What are your hours?
9am-5pm Monday-Friday EST
9am-Noon Saturdays EST
However, We have a 24/7 Support team that can answer your questions. You can email us at support@theleadsplace.com
How can I contact you?
Please email us at support@theleadsplace.com or use the "Contact Us" Page on our website. We'll respond ASAP.
How do you target?
For all local orders, we start at 25 miles. Some areas are insanely competitive, have low populations, and nearly impossible to get leads. In these cases, we increase the radius to 30-35. In rare cases, we increase to 50 miles.
**Please note that we ALWAYS exclude surrounding states and any areas you've requested to be excluded. We target English as the language (for non-Spanish campaigns), but Facebook is software and it has glitches. You MAY receive leads that are far away or out of state. We realize this is frustrating. Relax. Stay calm. This is why we have a replacement policy.
How will I be notified when a lead comes in?
For each order you will receive:
-Email notification
-Updated Spreadsheet (IF YOU REQUEST IT)
Please let us know if you notice something not working as it should. We cannot see on our end if you are receiving everything properly. You will need to let us know.
Do you re-sell leads to other agents?
No, we do not. All leads are 100% exclusive to you.
However, please note that OUR leads are exclusive to YOU. We generate your leads from scratch and we NEVER touch them after that. But prospects in your city/state are not exclusive to you. They are potentially shopping around. It is common for prospects to fill out multiple forms or direct mailers, which means it is completely possible and not uncommon that other agents have contacted them, or are contacting them at the same time as you. Especially if you live in a saturated location where many other agents are purchasing leads from us and other vendors. This is completely out of our control.
Do you offer discounts for large orders?
Yes, we work with each agent on a case-by-case basis as every area varies in price at any given time. Please email us with your area and quantity of leads you'd like a quote on at support@theleadsplace.com
Do you offer weekly subscriptions?
Yes, we also offer discounted pricing based on your specific location and quantity. Please email us if you're interested in a weekly subscription.
Is there a coupon or discount for me if I refer other agents to you?
We are currently building our affiliate program. Please email us if you'd like to be an affiliate and earn cash commission for referrals. Support@theleadsplace.com
support@theleadsplace.com